Frequently Asked Questions
WHAT IS VIRGIN REMY HAIR?
Virgin Remy Hair is 100% natural and has not been chemically treated to manipulate the color or texture. This means the hair has not been treated with color, perm, bleach, or dyed.
WHAT DOES REMY MEAN?
Remy refers to the collection of the hair. All cuticles are healthy, intact and flow in the same direction from root to tip.
HOW IS THE LENGTH MEASURED?
Straight hair is measured true to length. Curly and wavy are measured when the hair is pulled straight.
CAN THE HAIR BE STRAIGHTEN OR CURLED?
Yes the hair can be straightened and curled however; constant heat will cause the hair to lose some of the curl pattern and overtime can potentially damage the hair.
CAN MY HAIR BE COLORED/DYED?
Yes the hair can be colored or dyed but we recommend you seek a professional stylist when doing so. Note: Once the hair has been chemically treated the hair is no longer considered virgin.
HOW MUCH HAIR DO I NEED TO ORDER?
The average application usually takes 6 to 8 ounces depending on the size of the head and the length you desire. When applying 20 inches or more in length Keep in mind additional ounces are needed to ensure the hair will appear full and voluminous.
WHAT DOES CO-WASH MEAN?
Co-washing is when you cleanse the hair using a deep moisturizing conditioner, this works well with wavy and curly hair.
WHAT IS THE DIFFERENCE BETWEEN HAND-TIED AND MACHINE WEFT?
Hand-tied is done by hand and it is when hair is tied around a weaving thread. Hand tied wefts are much thinner than machine weft and lay flat on the scalp. Machine wefts are done with sewing machines, which can easily sew strands of hair together and is more durable.
XTRAORDINARY HAIR PREFERS MACHINE WEFT.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
Once the order is processed your order will be received within 5 to 7 business day excluding holidays. Please allow 2 to 3 weeks for Special orders. All tracking number will be emailed once the hair has been shipped.
DOES THE HAIR SHED?
Any hair that is sewn onto a weft will experience minimal shedding. To decrease shedding we recommend your stylist seal the wefts and sew around the wefts-not through the wefts. This will increase the lifespan of the hair.
WHAT IS THE LIFE EXPECTANCY OF THE HAIR?
With the proper care the hair can last over one year, and can be used multiple times. The life of the hair depends on if the hair is chemically treated and how well you take care of it.
HOW SHOULD I TAKE CARE OF MY HAIR?
See Hair Care
HOW MUCH HAIR COMES IN THE BUNDLES?
Xtraordinary Hair bundle range from 3 to 4 ounces.
WHY ARE THE 20-30 INCH BUNDLES SMALLER THAN OTHER BUNDLES?
The longer the hair the smaller the bundle, your weight is in the length.